Shipping Policy
- If I pay for my order to ship UPS Next Day, 2-Day, or 3-Day when should I receive my order?
Most orders placed on our website ship the same, or the next business day. Therefore your order should arrive according to the shipping method specified.
If you place the order on Friday, Saturday, or Sunday then it will ship on the next business day. For precise shipping information please contact customer service.
- What is the average shipping time for orders shipping UPS Ground?
Order shipping UPS ground normally arrive in 5 to 7 business days. Special order and drop ship items may take 2 to 6 weeks for delivery.
- Can I ship to a P.O. Box?
Yes. We do accept orders to be shipped to post office boxes, however the order total cannot exceed $50.00 in product cost. All post office box orders will ship via the United States Postal Service.
- How do I ship my order to a different address?
On the checkout screen, you will see a place for your billing address, and to the right of that, your shipping address. Select the
link (beside Shipping Address) called Modify this Address. Here, you may enter and store shipping addresses that you can use for
your current and future orders.
- When can I expect my order to ship if I pay by check?
Check orders over $500 will be held for 10 days before it is shipped.
- Do you ship to APO and FPO addresses?
Yes. In case you need help or have questions shipping your order to the following address please contact customer service at 1-877-492-.1957 or co*****@de*********.com to assist in completing your order.
The options for APO and FPO should be available from the drop-down boxes where you enter your state and country on the customer registration screen.
- My order will ship to an APO/FPO address, how will the order be shipped?
Depending on the weight and size of your order it will ship through the United States Postal Service. For larger orders shipping to an APO/FPO please contact customer service at 1-877-492-1957 or co*****@de*********.com.
- What carriers do you use to ship orders?
The carrier we use to ship products to you depends on the amount and weight of items ordered. Supplement orders are shipped via UPS and the majority of our other orders are shipped using our primary carrier, USPS. When you checkout, you will see the options that are available for your order in the lower left of the screen.
- How are shipping costs calculated?
Shipping costs are based on the weight, size, and destination of the order.
- Do I have the option of shipping my order UPS 3-Day, 2-Day, or Next Day?
UPS 3-Day, 2-Day, and Next Day shipping options are available.
Your order may not be eligible for these shipping options if the order exceeds 150 lbs., or if the size of the items exceed UPS limitations.
- How can I track the status of my order?
A shipping confirmation email with a tracking number is sent to your email address when your order ships. Anonymous customers have the option to add that email address during step 5 of checkout. Registered customers automatically receive a tracking number via email when their order ships.
The tracking numbers can be used on UPS.com to track the packages. Some carriers do not specify a tracking number, if you entered your email during checkout you will instead receive only a shipping confirmation.
How can I track my freight carrier shipment? If you would like to track your freight carrier order please contact customer service at 1-877-492-1957 between the hours of 8:00am to 5:00pm PST Monday through Friday, or by e-mail at co*****@de*********.com.
- Do you charge tax for online transactions?
Destiny Management is required to tax transactions in select states where it is required by law. The list of states is subject to change without notice. If you or your company is exempt from sales tax, please provide us with a copy of your exemption or resale certificate and tax will not be charged.
